I flew today with my mom from Jeddah, Saudi Arabia to Cairo on Egyptair. The trip turned out to be eventful. Pretty much like everything that happens in Egypt, I was reminded.
When I mounted the airplane, I found the crew very polite and friendly. During the flight, I found them going the extra mile to help the passengers to an extent that surprised me. I also wondered how they are not pissed off by the actions of some passengers that defy logic and basic social conventions.
During the flight, I saw a passenger addressing a crew member with urgency. I understood that there is a medical emergency since I remember seeing this passenger with her mother and her mother didn’t look very well. However, I stayed in my seat and waited. The Chief of the cabin crew moved steadily and hastily prepared an oxygen cylinder to go to the back where the “patient” was sitting. A flight attendant went back and forth to the patient and to the front of the airplane, and they asked for doctors on board. Besides me, there was a general practitioner. We went to the lady and examined her “shortness of breath” assisted by the cabin crew. We asked for the medical equipment that they have and were provided with a stethoscope, an electric blood pressure measuring device and a non-functioning device to (not)measure blood sugar. No pulse oximeter, which is the first thing I needed in this case. We examined the lady with what we had, and we were relatively assured since she was alert and aware. Later we discovered that she is a retired doctor herself. We landed shortly and provided a short written report to the crew and thanked them for their professionalism. In my heart, I praised Egyptair. Well, the meal was also not bad 😀
However!
With so many old and sick passengers onboard (there were at least 10 passengers in wheelchair boarding the plane), we found only 3 wheelchairs waiting to pick up the passengers. Then it took a loooong time for them to organize more wheelchairs, they gave up and just drove us from the airplane to the terminal. Still, no wheelchairs there. We waited a bit, then the customs-officer asked to stamp our passports and was kind enough to personally ask a worker there to get us a wheelchair. Meanwhile, I picked up our luggage (including our own shipped wheelchair). Still, no one showed up. So, I had to push the wheelchair with one hand and the luggage with the other hand. I was fuming and started stopping anyone who looked like working in the airport in any rank. No one seemed to be able to help. Until I found the responsible guy at the exit door. Kind of too late.
I contemplated. So much time was lost because of a simple protocol that I witnessed in numerous other airlines/airports. 7 wheelchairs in = 7 wheelchairs out. Simple information that is spelled by the cabin crew once they open the door or even before they land. It is all noted in the system anyway. But in Egypt, nobody seems to care.
So, I guess my conclusion is, the people are nice. But there is no system. No efficiency and no protocol. I am sending this post to Egyptair. Maybe it changes something. Oh.. and please Egyptair get a pulse oximeter.
